Returns and refunds
Returns are accepted on most items *see exclusions below.
If you wish to return an item, for any reason, please contact us within two days of delivery, stating your reason for wanting to do so.
If an item is found to be damaged or faulty upon arrival, please contact us immediately.
If any item is reported to us as faulty or damaged, we will request an image of the item showing the damage/fault before starting the returns/refund process.
Upon confirmation of the damage/fault, The Cornwall Connection will agree to pay the return postage. A full refund for the item will be issued to the buyer upon receipt and examination of the item returned.
If you wish to return any item for any other reason, then the buyer is liable for the return postage costs.
All returns must be shipped back to the Cornwall Connection within 7 days of delivery.
*Due to COVID-19, for hygiene reasons, I do not accept exchanges or returns on personal items, such as Wheat & Lavender packs and Face Masks.
But please contact me if you have any problems with your order.
*The following items also cannot be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I cannot accept returns for:
Custom or personalized orders